The TAAI member should endeavor to eliminate any practices which may be damaging to the public or to the dignity and integrity of the Travel agents profession. The TAAI member shall report in writing to the respective Chapter / Regional Sub-Committee on any alleged unethical or unlawful practice which comes to their attention, accompanied by all evidence as they are able to gather in support of allegations.
Such a report shall be confidential in nature and unless otherwise agreed shall not be disclosed to any person. If, after due consideration of the evidences, the Chapter/ Region considers such report sufficiently valid, it shall submit the same to TAAI Headquarters with its comments and recommendations. In performing its functions in this context, TAAI shall give regard to the provisions of the Consumer Protection Act and other relevant laws.
It is the duty of the TAAI member to keep himself and his staff informed and updated in respect of all important aspects of the travel requirements, in order to give clients effective, accurate and professional travel advice, in keeping with the main objective of the Association.
The TAAI member should possess adequate knowledge of procedure and requirements of Central and State Authorities.
The TAAI member shall consider every transaction with their clients to be strictly confidential in nature and will not divulge any related information, which may be damaging to either the clients or the trade.
At the time of discussions of travel related plans the TAAI member's staff should fully advise their clients on all formalities and costs involved in the program, and ensure, to the best of his ability that such formalities have been satisfied before travel.
The TAAI member shall use available advertising materials to acquaint the public with the advantages of dealing with a TAAI member. Additionally the TAAI Logo should be incorporated in all advertising materials issued by him. The TAAI member shall display the TAAI insignia on entrance doors or display windows, and on all official stationery
The TAAI member shall not imitate, simulate or copy any name, design, style, mark or patter used by another TAAI member or Principal without prior permission.
The TAAI member in his advertising shall avoid incorrect and misleading statements, doubtful superlatives and any negative reference to his competitors.